Service Design Principles

⏱ 45 minutes

Let’s dive deep into your business planning! Aside from discovering and defining your business why, what will set your business apart from others is one crucial element: empathy. A fundamental requirement for providing a well- designed service is having the ability to understand and identify with the feelings of the customers. In this way, the service becomes customer-centric, where it tends to the needs, leaves an impact, and in turn creates a pool of loyal customers.

Let us learn more about this by trying out an exercise.